Terms & Conditions

TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 General

Travel Easy Innovation GmbH, Frankfurter Str. 71-75, 65760 Eschborn, managing director: Mr. Yang Yang, phone: +49 +49 (0)6196/77451-0, info@travel-easy.com (hereinafter "TRAVEL EASY" or "we"), operates an online shop on the App 易游旅购达人   operable on Android and IOS (the "App"). All orders placed by you via the app as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.

§ 2 Contracts

1. The languages available for contracts are Chinese and English.

2. The presentation of products on our App does not constitute any offer by TRAVEL EASY for a purchase contract.

3. By submitting the order form provided on our App to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button "complete purchase". Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.

4. On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.

5. A purchase contract between you and TRAVEL EASY will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.

6. TRAVEL EASY has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

§ 3 Cancellation policy advisory

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.

CANCELLATION POLICY

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, TRAVEL EASY Innovation GmbH, Frankfurter Str. 71-75, 65760 Eschborn, Germany, info@travel-easy.com, Phone +49 (0)6196/77451-0, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

CONSEQUENCES

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than three days after the date on which you have notified us of the cancellation of this contract.

All return shipments are on the consumers expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

REASONS TO TERMINATE THE CANCELLATION POLICY

The cancellation policy is only in place if the product bought hasn't been used or altered.

Please note that a returned item must be in the same condition in which you received it in accordance with our return policy. If a returned item is not in this condition, the refund can be reduced. 

 

§ 4 Prices; product presentation; availability; Gift Card; promotion code

1. The prices stated on our App at the time of your order apply.

2. The goods offered are presented on the App in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.

3. If you have ordered several items at the same time, the products may be delivered at different times. Sec. 266 BGB remains unaffected.

§ 5 Storage of contract data

We store your order data. If you wish to print your order, you may do so by printing out an "acknowledgment of receipt". It will appear on your screen once you have submitted your order to us by clicking the "complete purchase" button and your credit card details have been verified.

In addition, you will receive an email order confirmation stating all details entered as well as the cancellation template, which can be printed.

§ 6 Shipping & dispatch

1. Your package will be shipped with either DHL or UPS, depending on the final destination.

2. The delivery time and delivery costs may differ depending on the product and the destination. Delivery time and costs will be listed for each product individually during the purchasing process on our app. If payment in advance was chosen as payment option, the goods will be dispatched only after the full purchase price has been credited to our account.

§ 7 Payment

1. Accepted methods of payment

The possible payment methods will be listed when processing the order on the app.

All payments will be handled in Euros.

2. Right of retention for commercial transactions

In mercantile trade, the right to the retention of goods and a service disclaimer by the customer cannot be enforced, with the exception of undisputed, legally determined counter claims or claims for damages covered in the same sales contract.

§ 8 Retention of title

The goods delivered remain property of TRAVEL EASY until full payment has been made.

§ 9 Inquiries, complaints

For any inquiries about your order or complaints, please contact our Service Team:

email: info@travel-easy.com
phone: +49 (0)6196/77451-0

§ 10 Warranty

Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section 12 below.

§ 11 Liability

1. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfilment is essential to the due and proper performance of the contract and whose fulfilment customer could reasonably rely upon ("essential obligation"), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual obligations which are not essential obligations.

2. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage.

3. Any exclusion or limitation of the liability of TRAVEL EASY shall extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.

§ 12 Governing law, severability

1. All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by German law to the exclusion of the UN Sales Convention.

2. If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.

 

易游旅购达人购物须知

条款及条件

一般销售条款和条件

§ 1 总则

      Travel Easy Innovation GmbH（以下简称"易游集团"或"我们")注册地为德国埃施伯恩的法兰克福大街71-75号， 邮编65760， CEO是杨泱先生, 电话: +49 (0)6196/77451-0，电子邮箱info@travel-easy.com。

      我们通过易游旅购达人这款应用程序运营一家在线商店。用户在此App下的所有订单以及易游集团的交付和服务均受以下"一般销售条款和条件"的约束。除非另有明确的书面说明，易游集团不接受客户的不同条款和条件。

      存在分歧时我们采用欧洲委员会的分歧解决方案。方案详情请见http://ec.europa.eu/odr。

      易游集团无意在消费者仲裁委员会仲裁之前进行争端解决。

§ 2 合同

1. 合同语言为汉语和英语。当两种语言的表述不同时，以英语为准。
2. 在易游旅购达人这款应用上展示商品的行为不属于采购合同的报价行为。
3. 用户在易游旅购达人这款应用下单购买商品，视为用户与易游集团之间签署了一份采购合同。用户选定了心仪的商品后还需完整输入所有必要信息，点击按钮“立即下单”将订购表提交给我们。在提交之前用户能够查看输入的详细信息，对于输入错误的信息可以进行更正。
4. 收到订单后我们会向用户发送电子邮件，确认已收到用户订单，并列出订单详细信息（订单确认）。请注意我们的订单确认并不代表我们接受您的订单，仅供合同要约的参考。
5. 用户与易游集团之间的采购合同只有在我们开始处理订单，配送确认后才生效。如果选择预付款的方式付款，只有在全部金额记入易游集团账户后才能发货。
6. 易游集团有权拒绝任何报价要约，无需说明理由，尤其是在有正当理由怀疑用户购买商品打算另外进行商业转售的情况下。

 

§ 3 取消政策

      根据《德国民法典》第13条，取消政策仅适用于消费者。

取消政策

      用户可在14天内取消购买合同，无需说明原因。

      取消期限为14天，从用户或指定第三方（非承运人/快递）收到上述商品之日起生效。

      如要取消订单用户必须通知我们，TRAVEL EASY Innovation GmbH，德国埃施伯恩法兰克福大街71-75号，邮编65760，电子邮箱info@travel-easy.com，电话+49 (0)6196/77451-0，可以用不同的方式发送通知来撤消购买的商品 (例如：将通知邮寄到我们的地址或发送电子邮件、传真等）。

      只要在给定的取消时间内将取消通知发送给我们，用户即可享有14天取消的权利。

后续

      如果用户取消购买合同，易游集团有义务退还用户付款，但不包括支付的运费。最长不超过14天，从我们收到用户的取消通知之日起生效。

      退款会使用用户在购买时所使用的付款方式进行退还，除非我们明确同意了用户指明的其它退款方式。不会向用户收取任何额外费用。

      在我们收到用户退回的商品或获得商品退回的证明之前（以先到者为准），易游集团有扣留退款的权利。

      商品须立即寄回我们指定的地址，不迟于用户通知易游集团取消本合同后三天内。

      所有退货费用由消费者承担。

      请注意退回的商品必须保持原貌。如果由于用户对商品的处理导致其特性或功能损坏，降低商品的价值，用户有义务对我们进行赔偿。

终止取消政策的原因

      只有在购买的商品没有被使用或改动的情况下，取消政策才有效。

请注意，根据易游集团的退货政策，退货商品必须与用户收到时的状态相同。如果退货商品不符合此条件，则退款可以减少。

§ 4 价格；产品介绍；可用性；礼品卡；促销代码

• 用户下单时以我们App上显示的价格为准。
• 商品的照片展示在应用程序上。外观与实际产品之间的微小差异不构成商品缺陷。
• 如果用户同时订购了几件商品，可能会在不同的时间发货， Sec. 266 BGB不受影响。

§ 5 合同数据的存储

      易游集团会存储用户的订单数据。如果用户想打印订单可以通过打印“收据确认”来完成。点击按钮"立即下单"且信用卡通过验证后，该信息将出现在用户的屏幕上。

      此外用户将收到一封订单确认的电子邮件，列出了订单的详细信息及可打印的取消模板。

§ 6 运输和派送

• 用户的包裹将由DHL或UPS进行配送，具体取决于最终目的地。
• 发货时间和运费可能因商品和目的地的不同而不同。每个商品的发货时间和运费都会在App里单独列出。如果选择预付款作为付款方式，在全部货款记入易游集团的账户后方可发货。

§ 7 付款

• 可接受的付款方式

    下单时会列出所有可接受的付款方式。

     所有付款将以欧元支付。

• 商业交易保留权

     在商业贸易中，除非同一销售合同涵盖的法律上无争议的反诉索赔或损害索赔，否则客户无法享有保留商品权利和服务免责声明。

§ 8 保留所有权

     在全部货款付清之前，交付的货物仍归易游集团所有。

§ 9 查询、投诉

     有关订单的任何查询或投诉，请联系易游集团的服务团队：

     电子邮件：info@travel-easy.com

     电话：+49 (0)6196/77451-0

§ 10 保障

      基于已交付产品中有缺陷的索赔应受适用的法律法规管辖。除了与缺陷有关的任何损害索赔外，应完全遵守以下第12条的规定。

§ 11 责任

• 对于因故意或重大过失造成的商品损坏，易游集团承担无限责任。对于因一般疏忽而违反任何主要义务或次要义务而导致的违约责任，这些违约行为使合同目的的实现受到威胁，或者其履行对于适当履行合同必不可少，且客户可以合理地信赖这些义务的履行（“基本义务”），应仅限于合同的可预见损害特征。对于因普通疏忽而并非基本义务的任何违约行为，易游集团不承担任何责任。
• 在欺诈性隐瞒缺陷或质量保证的情况下，根据商品责任法提出的索赔，以及对生命、肢体或健康造成的损害，本协议的任何规定均不得损害我方责任。这并不意味着举证责任的倒置对客户不利。
• 对易游集团责任的任何排除或限制也应延伸至其雇员、工作人员、代表和代理人的个人责任。

§ 12 适用法律，可分割性

• 由购买合同引起或与之有关的法律纠纷仅受德国法律管辖，但《联合国销售公约》例外。
• 如任一条款无效，该条款不影响本协议其余条款的效力。